Refund policy

What is your return policy?

Select items are non-returnable/refundable, and are marked as such on the product page. 

What does this mean for you? Due to very strict rules and regulations, as well as ethical guidelines surrounding nursery furniture and baby gear as well as items used by newborns and children, certain items are non-refundable/returnable. Please check the quantity, style and compatibility before purchasing, as we cannot accommodate any return or refund requests for items marked non-returnable/refundable. This absolutely does not mean you will be stuck with a damaged or defective item; if any shipping damage or defects to the item occur, we must be notified within 24h of delivery in order to assist and we will gladly send a replacement. Please refer to the White Glove Delivery email or Furniture Shipping Information email if applicable for further instructions.

*White Glove Deliveries and Freight Furniture Shipments (curbside, threshold, room of choice) must have any damage or defects noted on the delivery papers at the time of delivery and notify us within 24h.
**Items that include White Glove delivery will have a White Glove Delivery mark on the product page:

To learn more about White Glove delivery, please click here.

Other items may be shipped via a freight carrier due to their weight and size. You will receive an email with the instructions applicable for your purchase upon placing your order. If you’re uncertain about the shipping method of an item you’re interested in, please contact us at service@modernnursery.com or at 877-663-2224 and we will be glad to advise.

Non-returnable items include the following:

• Furniture
• Baby gear: car seats, strollers, high chairs, bouncers
• Health & Safety products: breast pumps, monitors
• Bedding: mattresses, bassinets, sleepers, bedding sets
• Custom made and personalized orders
• All other items that say "this item is not returnable or refundable" below the "add to cart" button on the item page

Returnable Merchandise:

Refunds will be credited to the original payment method, minus actual shipping and handling fees. *Returned items purchased with or without a free shipping promotion will have the actual shipping and handling fees paid by Modern Nursery subtracted from the refund. Restocking fees may apply based on the condition of the product. Items must be returned in original, unused condition enclosed in the original packaging. Packaging must not be defaced in any way

Contact us at service@modernnursery.com within 14 days of receiving your order to request a refund. Items eligible for return will be issued a Return Authorization number, along with return instructions. Items must be received at our facility within 10 days of receiving a Return Authorization number. Only authorized returns that are returnable per Modern Nursery policy will be eligible for a refund. Returned merchandise must be unopened, unused and in original packaging. Items must also come from a non-smoking environment. Modern Nursery reserves the right to determine refund eligibility of a returned item once it is received and our Quality Control team has inspected it for the above requirements

Damaged or Defective Merchandise

If your order arrived damaged or defective in any way, please contact us right away at service@modernnursery.com or at 877-663-2224. Photo documentation will be required. We are unable to issue refunds for damaged pieces or anything lost in transit, but will be able to honor replacement parts or units for any products received with damage or defects, or which are lost in transit.

All damaged, defective or missing merchandise must be reported to us within 24 hours of delivery to ensure seamless resolution. Any defects, damage or missing packages reported after more than 24 hours may not be eligible for replacement.  Lost merchandise cannot be refunded and will be issued a replacement in accordance with our policy. Standard UPS investigation times (up to 8 business days) apply for any lost or stolen orders. 

Please do not attempt to assemble any damaged or defective merchandise without contacting us to request replacement parts! You're entitled to furniture in perfect condition and will receive any applicable replacement parts or units to make that happen, and we would never want to inconvenience you with assembling and disassembling a damaged item in order to swap out the parts. Please note that even if a damaged item is functional and you would prefer to keep it as is, we can't issue any partial or full refunds for damaged or defective merchandise but will gladly send replacement parts prior to assembly to ensure it's in perfect condition.

We will not be able to file a claim to replace damaged items if damage is not noted at time of delivery. We will be unable to assist with repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above. Please keep in mind that we cannot provide partial or full refunds for damaged orders but we absolutely will provide replacements for any damaged parts or items! Replacements will be shipped via the same shipping method as your original order. Expediting replacement units is not possible. Applicable replacement parts will be shipped via standard shipping. Expediting replacement parts is not possible. 

 

Damaged furniture disposal

The manufacturer may require your damaged order back for quality control purposes, in which case, they will provide a prepaid label or prepaid furniture pick up at no cost to you. If the furniture is not required back, Modern Nursery cannot assist with furniture disposal and kindly encourages you to donate it locally or recycle it accordingly.

 

Order Cancellation 

We process orders immediately upon submission in order to get your order shipped as quickly as possible. Once an order has shipped, an order cannot be cancelled. This includes orders that have been lost in transit, for which we will send a replacement. Please note that many of our orders are drop-shipped and we receive the tracking information for them after they are shipped. Custom orders, as well as items made to order, may take several weeks for production, and may not be cancelled once the production process has begun.

Please note that most of our orders ship directly from the manufacturer and turnaround communication time on cancellation requests with them is up to two business days. This means that once you request cancellation, we may not hear back from them immediately and your order may have already been shipped or will be shipped in the meantime before our request is acknowledged. Order cancellation is not guaranteed, and if your order ships or had already shipped before our cancellation request is acknowledged, it cannot be cancelled. 

Allocated orders

 If you received a notification from the manufacturer or another retailer that the item you ordered is back in stock, this is great news for you! Backorders are prioritized, which means that your order has already been allocated and prepped for shipping. Our customer service team will gladly advise on this. Allocated orders cannot be cancelled under any circumstances as they are considered to already be shipped. Even though your order has been marked as allocated, tracking information may not be sent to you for 1-2 business days as the manufacturer will ship it directly to you. This does not mean your order has not shipped and is simply the agreed upon turnaround time. 

 

Order changes

Please verify all details of your order immediately after receiving your order confirmation, including the quantity, colors and models of items ordered and your shipping address. For more information on address changes, read here under ''Address Changes''. Please note that most of our orders ship directly from the manufacturer and turnaround communication time on order change requests with them is up to two business days. This means that once you request a change, we may not hear back from them immediately and your order may have already been shipped or will be shipped in the meantime before our request is acknowledged. Order changes are not guaranteed, and if your original order ships before our change request is acknowledged, it cannot be cancelled or turned around. 

If any changes need to be made, please email us at service@modernnursery.com immediately or call us at (877) 663-2224. Any subsequent order change requests are not guaranteed. 

 

Order Exchanges and Incorrect Purchases; Registry Gifts

Please verify all details of your order immediately after receiving your order confirmation, including the quantity, colors and models of items ordered and your shipping address. Please note that exchanges are considered returns and cannot be facilitated for non-returnable items, as noted on the order page and/or your order confirmation. Please verify all details before placing your order. For registry purchases, please read the recipient's registry carefully as they may write special notes or requests (such as color or size) in the notes of their registry. Modern Nursery is not affiliated with any registries and cannot assist with incorrectly purchased gifts or double purchases. Duplicate orders are not eligible for returns. Please check off the items you purchased as 'purchased' so that the recipient and their other loved ones know that a gift is on the way from you, and no one else purchases the same item! 

Refused Packages

We cannot cancel an order once it has been shipped. If you would like to return your order after it has already shipped, please contact us to receive a Return Authorization after the package has been delivered. If a package is refused, the customer is liable for round-trip shipping and handling fees incurred, and restock fees may apply.